Refund & Cancellation

Kutira Premium is a digital subscription billed monthly or yearly in advance. There is nothing to ship and nothing to return, so this policy is about two things: stopping future charges, and getting money back when a charge should not have happened.

You can cancel at any time from Profile → Subscription in the app. Cancelling is immediate and free.

• Premium does not auto-renew, so cancelling is only needed to end a period early.
• You keep Premium until the end of the period you have already paid for — cancelling does not cut it short.
• Your data is not deleted when you cancel. You return to the free tier with your household intact.

If you change your mind, email support@kutira.app within 7 days of a payment and we will refund it in full, no reason required. This applies to your first payment on a plan.

• The 7 days run from the date of the payment, not the date you last used the app.
• On a yearly plan, a refund after the window is prorated for whole unused months at our discretion.
• Refunds are returned to the original payment method. We cannot refund to a different card or account.

The 7-day window is a floor, not a ceiling. We refund without argument when the charge was not what you intended.

• You were charged twice for the same period.
• A payment succeeded but Premium was never activated on your account.
• We withdrew a paid feature during a period you had already paid for.
• We closed your account for a reason that was not a breach of our terms.

We may decline a refund where the request is outside the window and none of the situations above apply, where an account was closed for a breach of our Terms of Service, or where we can see the request is an attempt to use Premium for a full period and then reclaim the payment.

We approve or respond to every refund request within 3 business days. Once approved, the refund is issued immediately through the original payment processor.

• Cards and net banking: typically 5–7 business days to appear on your statement.
• UPI: typically 1–3 business days.
• The time after we issue it is set by your bank, not by us. We can give you the processor reference to chase it.

Email support@kutira.app from the address on your account with the date and amount of the payment. You do not need to explain yourself inside the 7-day window. We will reply to every request, including the ones we cannot grant, and tell you why.